Your Knowledge Center
RETAILERS ACHIEVE SUCCESS with KSS Retail solutions by developing a deep understanding of their shoppers, coupled with real-time predictive insight, and a proven methodology. This page contains a variety of resources for both experienced and new users of shopper insights and price and promotion optimization. Queries and questions may be directed to the KSS Retail contact form.
Of Special Interest
e-Book: “dunhumby on Loyalty”
Clive Humby penned this exceptional essay, which delivers the essence of the vast know-how acquired over two-decades as co-founder and Chairman of dunnhumby Ltd., our esteemed parent company. Loyalty, customer insight, relevancy, and the shopper-centric business — it all begins here.
Presentation: “The Evolution of Retail Pricing”
Retail pricing technique is evolving along a path that has led the industry from productivity-based methods, to a more strategic approach and finally to customer relevance. KSS Retail is driving this innovation by integrating customer insights with retailer market strategies, to model and execute effective pricing and promotions.
Featured Downloads
Solution Summary: KSS Retail Heartbeat
Gain a better read on product availability. Of the thousands of items that line the shelves in your stores, can you be certain that each product is associated with the correct price, and that each is in the best condition for your customers?
KSS Optimal Insights Vol. 1: Harness Shopper Intelligence to Save Lost Sales
It is time to re-frame the conversation about how shoppers confront what we call “Out-of-Stocks.” The old way was limited to after-the-fact reports that provided an incomplete picture of what items were not sold, with little insight about why. The new way monitors POS transactions and applies pattern recognition in real time, to maintain a continuous understanding of what items are Ready For Purchase (RFP) – and which are not – from the shoppers’ point of view.
KSS Optimal Insights Vol. 2: Understanding Ready-for-Purchase
To correct merchandising shortcomings, merchants need a handle on why each item is not selling, or selling below the expected frequency. The sheer number of items in a store presents a level of intricacy that can only be addressed with automated purchase pattern recognition. RFP assurance is a perpetual challenge and it demands a continuous solution – one that is always on and woven into the operational fabric of the business.
Expert Commentary
Retail Price Optimization: Changing Solution Providers
In just eight years, retail price optimization tools evolved from an inscrutable “blackbox” technology to a technique adopted by the mainstream. Marc Millstein, founder and president of Retail Connections, analyses how some early adopters began switching over to updated solutions that integrate tools for both regular and promotional pricing.
White Paper: “Price Optimization: Executing Strategy”
Bob Phinney, VP of Strategic Pricing at KSS Retail, develops the business case for leveraging the expertise of merchandising with the science of price optimization—a necessity if the retailer’s pricing execution strategy is to achieve the ideal balance between volume and profit.
Price Optimization: Maximizing Retail Profits in a Tough Environment
Marc Millstein, founder and president of Retail Connections, discusses why price optimization makes more sense today than ever before. Retailers should expect bottom-line results from price optimization, and should carefully evaluate optimization solutions using the criteria listed.
Retail Systems Alert Group (RSAG): “Retailers Still Have Independent Price Optimization Options”
RASG VP of Research & Content, Paula Rosenblum, identifies KSS Retail as a “best of breed alternative for retailers” who are examining pricing and promotion optimization technology. Included is a vendor update that references recent customer wins.